How do I change the email or phone number on my account?

If you can log into your account, change the email and phone number in Settings. If you cannot log in, the access recovery changes both.

Logging into the account

1. Go to Settings > Contact information.
2. Tap Edit contact information.
3. Change the Email, Phone, or other fields and tap Save.

No password or code is required. These are the same contact details from your resume: what you change here changes there too. You can also change it in My resume > Personal information > Edit.

After changing, you log in with the new email (or with your CPF), and notifications will be sent to it.

Without account access

• You still have the phone number from registration: on Forgot my password, tap Send link then I don’t have access to this email. Using the WhatsApp code you log in and change the email in Check your contact information.
• You no longer have the email or phone: continue at I don’t have access to this number and answer the questions about your registration. At the end, you register the new email and phone.

The email was typed wrong during registration

Log in with your CPF and password and correct it in Settings. If you don’t remember your password, follow the "Without account access" path: the link would go to the wrong email, so use the code via phone or the questions.

If none of this works

Open a ticket on the support page with your CPF, birth date, and the email you want to use.