Email or Code to Log In Didn't Arrive

The email to create a new password and the code via WhatsApp or SMS usually arrive within a few minutes. If it hasn't arrived, check these points.

The email didn't arrive

• Check the spam folder, junk mail, and the promotions and updates tabs.
• Check the email shown on the Verify your email screen (only part of the address appears). If it's not your current email, tap I don't have access to this email.
• Wait 60 seconds and tap Resend email. Use the link from the most recent email.
• The link is valid for 2 days and can only be used once.

The code via WhatsApp or SMS didn't arrive

• The code is sent to the phone ending shown on the screen. If the number is no longer yours, tap I don't have access to this number and answer the questions about your registration.
• The code is sent first via WhatsApp and, if that fails, by SMS. Check both.
• Resend is available after 30 seconds. The code is valid for 10 minutes.
• If an error appears when sending the code, wait a few minutes and try again, or follow the questions.

Request limits

To protect your account, there is a limit on requests and attempts. If the screen notifies you that you have reached the limit, try again later.

Still haven't received it

Open a ticket on the support page with your CPF, date of birth, and the email you want to use.